Plans & Pricing
Simple, transparent pricing
Choose the plan that's right for your team. Start free or try any paid plan with a 14-day free trial.
Monthly
Yearly
Save Up To 20%
Small Teams
$199/month
billed yearlySave $600/year
- 4 members included
- 5 private kb's
- 5 languages
- Article Feedback
- Notes
- true Chats per day
- AI Generated SEO
- AI Chat and Features
- Announcements
- Analytics Dashboard
- AI-Powered Multi-Language SEO
- Logo and Icons
- Custom Branding
- AI Article Summary
- AI Generated Chat Questions
Free
Start free, upgrade when you're ready. Nothing to lose!
$0
free forever
- Analytics Dashboard
- Ad-Supported
- Content Analytics
- Activity Feed
Family Basic
$40/month
billed yearlySave $108/year
- 4 members included
- 4 private kb's
- 2 languages
- true Chats per day
- Analytics Dashboard
- HeroWorks Docs Support
- AI Article Summary
- AI Generated Chat Questions
Most Popular
Family Advanced
$59/month
billed yearlySave $120/year
- 5 members included
- 8 private kb's
- 3 languages
- true Chats per day
- Announcements
- Analytics Dashboard
- Priority Support
Most Popular
Professional
$359/month
billed yearlySave $1,080/year
- 10 members included
- 5 private kb's
- 2 public kb's
- 100 articles
- 5 languages
- Article Feedback
- true Chats per day
- Announcements
- Analytics Dashboard
- AI-Powered Multi-Language SEO
- Logo and Icons
- Custom Branding
- AI Article Summary
- AI Generated Chat Questions
- Custom Domain
- AI Feedback Insights
Most Popular
Starter
$20/month
billed yearlySave $48/year
- 1 member included
- 3 private kb's
- 100 articles
- 2 languages
- true Chats per day
- AI Chat and Features
- Analytics Dashboard
- Email Support
Enterprise
$799/month
billed yearlySave $2,400/year
- Unlimited members included
- Unlimited private kb's
- Unlimited public kb's
- Unlimited articles
- 7 languages
- Article Feedback
- Notes
- Unlimited Chats per day
- Real-time Collaboration
- Announcements
- Analytics Dashboard
- SSO Integration
- AI-Powered Multi-Language SEO
- Custom Integrations
- Logo and Icons
- Full Control of Design
- Custom Branding
- AI Article Summary
- AI Generated Chat Questions
- Custom Domain
- AI Feedback Insights
- Visitor Analytics
- Content Analytics
- Activity Feed
- Feedback Analytics
- Live Visitors
Unlimited Individual
$40/month
billed yearlySave $108/year
- 1 member included
- Unlimited private kb's
- Unlimited articles
- 2 languages
- true Chats per day
- AI Chat and Features
- AI Article Summary
- AI Generated Chat Questions
Compare plans
See all features side-by-side to find the perfect plan for your team.
Monthly
Yearly
Save Up To 20%
| Feature | Small Teams | Free | Family Basic | Family AdvancedMost Popular | ProfessionalMost Popular | StarterMost Popular | Enterprise | Unlimited Individual |
|---|---|---|---|---|---|---|---|---|
| Pricing | $199/month billed yearlySave $600 | $0 free forever | $40/month billed yearlySave $108 | $59/month billed yearlySave $120 | $359/month billed yearlySave $1,080 | $20/month billed yearlySave $48 | $799/month billed yearlySave $2,400 | $40/month billed yearlySave $108 |
| Included Members | 4 members included | 2 members included | 4 members included | 5 members included | 10 members included | 1 member included | Unlimited members included | 1 member included |
| - additional membersAdditional members can be added to access private knowledge bases as well as having the ability to manage or edit the knowledge bases. Public knowledge bases do not have a membership requirement. Read more | +$13/monthbilled yearly | — | +$13/monthbilled yearly | +$13/monthbilled yearly | +$19/monthbilled monthly | +$12/monthbilled yearly | — | — |
| Private Knowledge Bases | 5 private kb's | 1 private kb | 4 private kb's | 8 private kb's | 5 private kb's | 3 private kb's | Unlimited private kb's | Unlimited private kb's |
| Public Knowledge Bases | — | — | — | — | 2 public kb's | — | Unlimited public kb's | — |
| - Anonymous AI chatMaximum chat requests per hour for anonymous users on public KBs | — | — | — | — | 50 Chat limits | — | 100 Chat limits | — |
| Articles per KB | 250 articles | 10 articles | — | 150 articles | 100 articles | 100 articles | Unlimited articles | Unlimited articles |
| Article FavoritesSave and organize your favorite articles for quick access | — | — | — | — | — | — | — | |
| Article Languages | 5 languages | 1 language | 2 languages | 3 languages | 5 languages | 2 languages | 7 languages | 2 languages |
| Article Feedback | — | — | — | — | — | |||
| NotesEnable collaborative notes in private workspaces. Team members can create, edit, and share notes with real-time sync and AI-powered analysis. | — | — | — | — | — | — | ||
| SEO ArticlesSearch engine optimization is applicable exclusively to public knowledge bases, which are intended for public discovery. Private knowledge bases do not utilize SEO, as they are restricted to internal access and not meant to be searchable. | AI Generated SEO | — | — | — | — | — | — | — |
| - AI-Powered Multi-Language SEOAI-powered SEO automatically generates optimized articles for every language selected in your account, helping public content reach the right audience in each market | — | — | — | — | — | |||
| AI Chat and Features | ||||||||
| - Advanced AI Chat with Image/Document RetrievalAdvanced AI retrieves and references relevant information from your uploaded documents and images to deliver highly accurate, context-aware responses across your knowledge base. | true Chats per day | 20 Chats per day | true Chats per day | true Chats per day | true Chats per day | true Chats per day | Unlimited Chats per day | true Chats per day |
| - AI Article SummaryAutomatically generate summaries per article using our AI assistant. | — | — | — | |||||
| - AI Generated Chat Questions | — | — | — | |||||
| - AI Feedback Insights | — | — | — | — | — | — | ||
| Real-time CollaborationEnables multiple users to simultaneously edit articles and notes with live cursors, typing indicators, and presence awareness. Changes sync in real-time across all connected editors. | — | — | — | — | — | — | — | |
| AnnouncementsCommunicate important updates, news, and alerts directly to your knowledge base users. Create rich-text announcements with images and links, customize appearance with configurable types (icon, color), target specific workspaces, and track which users have seen each announcement. | — | — | — | — | ||||
| Analytics Dashboard | — | |||||||
| - Visitor AnalyticsReal-time visitor tracking with interactive globe, visitor trends, geographic data, top countries and cities, peak activity hours, and per-knowledge-base visitor breakdown | — | — | — | — | — | — | — | |
| - Content AnalyticsPopular articles, trending questions, chat source breakdown, content growth charts, and article status distribution | — | — | — | — | — | — | ||
| - Activity FeedReal-time feed of user actions including article views, edits, publishing, user logins, and workspace changes. Filter by user or action type | — | — | — | — | — | — | ||
| - Feedback AnalyticsArticle feedback dashboard with helpful/not helpful ratings, worst-performing articles, and aggregate feedback summary | — | — | — | — | — | — | — | |
| - Live VisitorsSee who is browsing your knowledge base right now with real-time presence markers and geographic location data | — | — | — | — | — | — | — | |
| SSO Integration | — | — | — | — | — | — | — | |
| Custom Integrations | — | — | — | — | — | — | — | |
| Support | Priority | — | HeroWorks Docs Support | Priority Support | — | Email Support | — | — |
| Custom Branding | — | — | — | — | — | |||
| - Logo and Icons | — | — | — | — | — | |||
| - Full Control of Design | — | — | — | — | — | — | — | |
| - Custom DomainConnect your own domain (e.g., help.yourcompany.com) to your knowledge base for a fully branded experience. Includes automatic SSL certificate provisioning and DNS configuration guidance. | — | — | — | — | — | — | ||
| Ad-SupportedPlan includes ad-supported access (ads will be displayed) | — | — | — | — | — | — | — | |
| AI Ad Generator | — | — | — | — | — | — | Unlimited | — |
| Get Started | Get Started | Get Started | Get Started | Get Started | Get Started | Get Started | Get Started |
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